Braintree Dental Centre is registered and regulated by the Care Quality Commission (CQC)
Braintree Dental Centre aims to ensure you receive the highest quality health services.
We care about getting it right for you the first time and every time and we welcome your comments, concerns and complaints.
We take all complaints seriously and we listen to our patients, and our aim is to that you are satisfied with all aspects of our services.
We are committed to feeding back patient experiences to our staff and learning from these.
All matters are dealt in confidence, however, it may be necessary to share certain inforation with other parties, in which case we will seek your express permission beforehand.
Information relating to your concerns will be stored away from your health record. This will not impact on your healthcare and will not be used to discriminate against you.
We know it is not easy to complain and we want to make sure that when you do, you have a positive experience
You can give feedback on your experience, either positive or negative, directly to our staff, our suggestion box or via our contact details to the right.
If you do decide to complain we will:-
- Acknowledge your complaint
- Contact you within 3 working days to discuss and agree how you wish for your complaint to be handled
- Discuss suitable timescales for our response to you
- Keep you informed throughout the entire process
- Provide you with a written response, including details of actions we take to improve our services.
In order that we can do this, it would be helpful if you could provide us with a contact telephone number when you first contact us.
It is easier for us to look into your concerns if they are brought to our attention as soon as possible after they occur.
If you are making a complaint on behalf of someone else, even a close relative, you should discuss with them before contacting us, as it will be necessary for us to get their written consent to release their personal information.
We will try to resolve your concerns to your satisfaction. However, if you feel our response has not achieved this, we will be happy to discuss this further with you.
If you are still unhappy with our response, you can ask the Parliamentary and Health Service Ombudsman to review your case. This is called independent review.
They can be contacted at
Millbank Tower
Millbank
London
SW1P 4QP
9c Coggeshall Road
Braintree
Essex
CM7 9DB
Important Information
Before making contact with the practice manager, please ensure that you have read the entire complaints procedure and you understand what will be required of you should you continue to raise a formal complaint against a member of our staff.
PO Box 16738
Redditch
B97 9PT
Important Information
If you need advice or information regarding local NHS services, you can contact the Customer Contact Centre, or If you do not wish to raise your complaint directly with the Dental Practice, you can register a formal complaint with NHS England via the Customer Contact Centre.